Consumer Service

Guaranteed secure payment

Payments made by credit card on the Sans Complexe site go through a secure online payment platform, operated by Dalenys , from the Rentabiliweb group.
The “ https” in the address bar tells me that I am visiting a secure page.

You can pay for your purchases by Paypal, the world leader in online transactions.
In just a few clicks, you can pay for your order, even from your Smartphone!

You can read the Paypal, Inc. guarantees by clicking here .

With Sans Complexe Lingerie, buy with complete peace of mind!

Change your mind in 30 days

Sans Complexe Lingerie gives you the opportunity to return your items purchased on our online store up to 30 days after the delivery date. Credit or refund: you have the choice!

For hygiene reasons, panties and stockings in sets are not returned if the packaging is opened. Lingerie accessories are not returned.

Sans Complexe Lingerie offers you either a credit (the amount will then be credited to your customer account and you can use it whenever you want for a future order), or a classic reimbursement on the bank card or on the Paypal account which was used upon payment.

To make a return, go to the Returns Area or to your customer account.

For more information on the steps to follow in the event of a return, you can visit the returns help page.

Free delivery from 49€ of purchase, for delivery by Colissimo

You can choose between two delivery methods for your Sans Complexe order:

Colissimo Collection Point
Delivery to Colissimo relay point
Delivery times: between 2 to 4 working days*


Home delivery, without signature
Delivery times: between 2 to 4 working days*


Home delivery
Delivery times: between 1 to 2 working days**


* these deadlines may be extended during peak periods (sales, clearance sales, etc.)
** minimum delay of 24 hours, from the day following payment of the order, if the order is placed before 11 a.m.

Consumer Service: help and inform you

  • Need advice or information about our products?

  • A question about how the site works?

  • Information about your loyalty program?

  • A problem with a product?

  • Have a suggestion to share with us?

Sans Complexe customer service is open Monday to Friday from 9 a.m. to 7 p.m. Fill out the contact form or contact our advisors by telephone on 03 90 29 21 73 (price of a local call).

For any questions relating to an order placed on the site , please specify in the message the order number and the references of the products concerned if necessary: ​​the processing of your request will be faster.