Customer Service

Guaranteed secure payment

Payments made by credit/debit card on the Sans Complexe website go through a secure payment platform operated by Dalenys, part of the Rentabiliweb group.
When you see 'https' in the address bar, this shows that you are visiting a secure page.

You can pay for your purchases by Paypal, the worldwide leader in online transactions.
You can pay for your order in just a few clicks, even from your Smartphone!

 Click HERE to find out more about the Paypal Inc. guarantees.

Shop with complete peace of mind with Sans Complexe Lingerie!

30 days to change your mind

NEW: We now offer free returns with your first order placed on the website.

Sans Complexe Lingerie gives you the option to return your items on up to 30 days from the delivery date. Refund or credit note: the choice is yours!

Sans Complexe Lingerie offers you the choice of a credit note (the amount will be credited to your customer account and you can use it whenever you want for your next order), or a refund to the credit/debit card or Paypal account you used to make the payment.

To return items, visit the My Orders section in your customer account.

If you have placed an order as a guest, please follow the returns procedure shown here. 

For further details on how to return items, see the returns help page.

Free delivery from €60 purchase, for delivery via Colissimo

You can choose from four types of delivery for your Sans Complexe order:

Colissimo Click & Collect
Delivery to a Colissimo pick-up point
Timescale: 2 to 4 working days*


Home delivery, no signature required
Timescale: 2 to 4 working days*


Home delivery
Timescale: 1 to 2 working days**


* these timescales may be extended during periods of high demand such as sales, clearances, etc.
** minimum of 24 hours from the day after the order was paid for, if the order was placed before 11am

Customer Services: for help and advice

  • Need advice or information about our products?
  • Got a question about how the website works?
  • Need details about your loyalty scheme?
  • Got a problem with a product?
  • Want to suggest an idea?

Customer Service is open from Monday to Friday from 9am to 7pm. Fill in the contact form or speak to one of our advisers on the phone on +33 (0)3 90 29 21 73 (local rate)

For questions relating to orders placed on, please state the order number and product codes in your message where necessary as this will help us to process your request more quickly.