Frequently Asked Questions

You will find all the information regarding return requests on our Return an item page.

PLEASE NOTE: You are only entitled to one return request per order. If you wish to return several items, you must include them all in the same request.

Yes, absolutely! You can return as many items from your order as you wish.

PLEASE NOTE: You are only entitled to one return request per order. If you wish to return several items, you must include them all in the same request.

Yes, it is possible to exchange one or more items from your order if the reason for the exchange is a sizing issue. To do so, submit a standard return request by selecting the item to return, choose the reason for the return, then select the option "Exchange an item for another size" and follow the instructions.

If you wish to exchange several items from your order, please do so within the same return request.

The exchange service is available in France, Belgium, Spain, Italy, Germany, Austria and the Netherlands only, and only for orders placed on the website and shipped to those same countries.

To submit a return request, your order status must show "being shipped" or "order delivered". If the status still shows "being prepared" even though you have received your parcel, it means our website has not yet updated. You can contact our Customer Service to have your order status updated.

You may return items purchased on our website for a refund or store credit up to 30 days after the delivery date. After 30 days, no returns will be accepted. You will find the detailed return conditions in the return policy as well as the General Terms and Conditions of Sale.

No, there is nothing to pay. Once your return parcel is ready, simply attach the return label and drop it off at your nearest post office or collection point.

Once your return parcel has been received by our team, you will receive a confirmation email. By logging into your account, you can track the progress of your return: the status moves from "return authorised" to "return received", then to "processed and closed" once your return has been fully handled and your refund or store credit has been issued.

Returned items are refunded within 14 business days of receipt and processing of your return by our team.

If you can no longer find your delivery note, you can return your items along with the return authorisation received by email, indicating the return number, or include a handwritten note with your details, the RMA return number and the order number so that your return can be identified and processed as quickly as possible.

If the style or colour you are looking for is no longer visible on our website, it means the item is sold out or is no longer part of our current collection.

If you love a product but it is no longer available in your size, you can enter your email address directly on the product page to be notified when it is back in stock.

For bras, we offer size equivalences: simply add 5 to your band size and go down one cup size, or subtract 5 from your band size and go up one cup size. For example, if you wear a 95D, you can also try a 100C or a 90E.

To help you order the right size, you can consult our size guide and select the product you are interested in. If you need advice, please do not hesitate to contact our Customer Service.

If your size is no longer available for a product, you can opt for the equivalent size: it allows you to find a product that fits your body just like your usual size, without missing out on your favourite. Simply add 5 to your band size and go down one cup size, or subtract 5 from your band size and go up one cup size. For example, if you wear a 95D, you can also try a 100C or a 90E (using a bra extender available on our website, if you are already on the widest hook position).

An email from our team will inform you of the out-of-stock status of one or more items in your order. In this case, a reply by email or phone is required so that we can resolve the situation and proceed with the preparation and dispatch of your order.

You can access your account or create one from this page. Simply enter your email address. You will then receive a code by email, which you will need to enter on the page to log in.

Yes, you can update your email address directly from your customer account, under the "Profile" tab.

Orders are placed exclusively on the website. If you experience any difficulties completing your order, please contact our Customer Service, who will assist you in finalising your purchase.

You most likely have an out-of-stock item in your basket. To proceed, simply remove the unavailable item.

Simply click on "View my basket" then on "Proceed to checkout". You will be redirected to a page where you can enter your delivery address and payment method. The order is complete once payment has been confirmed and an order confirmation has been sent to you by email. If you are unable to proceed with payment, please contact our Customer Service for assistance.

Once an order has been confirmed by payment, no modifications can be made on the website. For any modification or cancellation request, please contact our Customer Service.

The delivery address cannot be changed once an order has been confirmed. For any modification request, please contact our Customer Service.

Once an order is confirmed, you automatically receive a confirmation email. If you cannot find it, please check your spam or junk folder. Make sure your email address is correctly entered in your customer account. If not, please contact our Customer Service to request a correction. Your order may also have failed if the payment process was not completed. In that case, please place your order again. If in doubt, you can contact Customer Service.

Once your order is confirmed, its status shows as "being prepared". As soon as it is dispatched, the status changes to "being shipped". An email is sent with a tracking number so you can follow its progress on the carrier's website. You can also find this information in your customer account.

Our logistics team carefully prepares every customer order, but mistakes can occasionally happen! A different item from the one ordered may have been included in your parcel, or an item may be missing. If there is an error, please contact our Customer Service, who will offer you a solution.

Payment confirms your order and triggers the preparation of your items. If there is a payment issue, the order is automatically cancelled. Please allow a few seconds for the secure payment platform to process the transaction and redirect you back to our online store.

Thanks to our PayPal and Alma payment solutions, you can spread the cost of your order and treat yourself without compromise. Depending on the options available, you can split your payment into 3 or 4 interest-free instalments.

To use your gift card, enter the gift card code at the payment stage of your order. Enter the code without adding or removing any spaces. The amount will be automatically deducted from your order total. If your order total is less than the gift card value, you will be able to use the remaining balance on a future order. If your order total exceeds the gift card value, you can pay the difference using another payment method.

Please make sure it is still valid and that the terms of use are met (offer-specific conditions, cannot be combined with other ongoing offers, excludes accessories and gift cards, minimum purchase required). You can find this information by clicking here.

The promotional code must be entered in your basket, in the "promotional code or gift card" field. Please make sure to enter the code exactly as shown, without any spaces!

If your promotional code is linked to a one-time offer, you will find the general terms and conditions of the offer by clicking here. If you received your promotional code by email, please refer to the general terms and conditions of use at the bottom of the email. If in doubt, please contact our Customer Service.

It is possible that a style is on promotion in a specific colour but not across all available colours. Discounted items are always indicated by a crossed-out price.

Shipping costs may vary depending on the total amount of your purchase and the delivery method selected. For more information, please visit our delivery times and rates page.

Colissimo will notify you by email when your parcel has been dispatched and is available for collection at your chosen pick-up point. You can also track your parcel on the La Poste website using the tracking number provided in the Colissimo email.