Terms of Sales

1. PREAMBLE AND PURPOSE

The merchant site www.sanscomplexe.com (hereinafter the “Site”) is an electronic commerce site accessible via the Internet and is published by the company Wolf Lingerie SAS, Simplified Joint Stock Company, registered in the Strasbourg Trade and Companies Register under number 638 502 104, VAT number FR 85 638 502 104, and whose head office is 2 rue Alfred Kastler, 67610 La Wantzenau - France, 03 90 29 21 73 (hereinafter referred to as “Wolf Lingerie”). Share capital 1,731,081.25 euros.

Company email address: contact [at] wolf-sa [dot] fr

The Publication Director is Ana RAMIREZ, in her capacity as Digital Director.

The Site is hosted by the company SYNOPSIS whose head office is located at 262, rue du Faubourg Saint Honoré, 75008 PARIS Cedex, France. Telephone: +33 (0)1 83 64 10 27

The Site allows Wolf Lingerie to offer for sale a selection of textile products and accessories bearing the Sans Complexe brand (hereinafter the “Products”). These general conditions of sale (hereinafter the “CGV”) aim to define, exclusively because of the relationships they establish via the Site, the rights and reciprocal obligations of the parties as well as the different stages of the order process.

The purchase of the Products offered on the Site is subject to all of these General Terms and Conditions, without exception or reservation, which the Buyer expressly acknowledges.

Wolf Lingerie reserves the right to modify these General Terms and Conditions. The applicable General Terms and Conditions will be those in force on the day the order is placed. In addition, each time an order is validated on the Site, the Buyer will be asked to confirm acceptance of the General Terms and Conditions.

2. ORDER TERMS

2.1. CONDITIONS RELATING TO THE BUYER

Orders placed on the Site are reserved for adult individuals, holders of a bank card, with legal capacity (hereinafter referred to as “Buyer”). The Products must be intended for the personal use of the Buyer, to the exclusion of any resale operation.

2.2. DELIVERY AREAS

The delivery area for products ordered on the Site is limited to Metropolitan France (Corsica included), Monaco and Belgium.
For the French overseas territories, please contact us at contact [at] wolf-sa [dot] fr

2.3. MARKETED PRODUCTS

The Products offered for sale by Wolf Lingerie on the Site are those which appear on the Site on the day of consultation by the Internet user. If the Product is not available, Wolf Lingerie undertakes to inform the customer as quickly as possible.

The Site allows you to order a selection of Products.

The Products offered for sale are described and presented with the greatest possible accuracy.

The Buyer is invited to consult the description of each Product to find out its characteristics (name, definition, and composition, etc.), in accordance with article L 111-1 of the Consumer Code.

2.4 . AVAILABILITY

Product offers are valid while stocks last as well as for the period of validity of the offer indicated.

In this context, information on the availability of the Products is provided at the time of placing the order. Errors or modifications may exceptionally occur, particularly in the case of simultaneous orders for the same Product by several Buyers.

In the event of unavailability of Products after validation of the order by the Buyer, Wolf Lingerie will inform the latter by email or telephone as soon as possible, offering a refund of their order. It will be refunded at the latest within 14 calendar days following the order, if the account has been debited.
Wolf Lingerie reserves the right to change the selection of Products offered on the Site at any time and without notice.

2.5. PRICES

Prices are quoted in euros all taxes included.

The prices indicated are guaranteed within the limits of available stocks unless there are significant changes in charges and in particular VAT.

The prices indicated do not take into account shipping and packaging costs which will be invoiced in addition and will be specified to the Buyer upon final validation of their order.

The costs of preparing and delivering the order are fixed, regardless of the number of Products and their value.

These preparation and delivery costs differ depending on whether they are chosen in:

Metropolitan France

  • Colissimo at home without signature: €5.50 incl. tax
  • Chronopost 24H00: €10.90 incl. VAT
  • Colissimo Collection Point: €4.90 incl. VAT

Belgium

  • Delivengo at home without signature: €6.90 incl. tax

The VAT is that in force on French territory on the day of the order.

Delivery costs in Metropolitan France will be free for any order equal to or greater than €49 of purchases invoiced excluding shipping costs, this only for deliveries by Colissimo to your home without signature and by Colissimo Point Retrait.

Delivery costs in Belgium will be free for any order equal to or greater than €70 of purchases invoiced excluding shipping costs, this only for deliveries by Delivengo to your home without signature.

Wolf Lingerie reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time the order is registered, subject however to the availability of the Products.
It is specified that an order placed in one go on the site cannot exceed 300 Euros within a time limit of 24 hours.


Only payments made with bank accounts domiciled in the European Union will be accepted.

3. ORDERS

3.1. REGISTRATION

At any time, the Buyer will have the possibility to consult his basket where he will find the following information:

  • Selected sizes and quantities and prices of selected products
  • An insert allowing you to enter any discount codes if the Buyer has them
  • An insert allowing you to enter the gift card code if the Buyer has one

In this basket, the Buyer can either modify the number of products chosen, or delete one or more choices, or continue their purchases or finalize their order.

To order the selected Products, the Buyer, after clicking on the “pay for my order” button, must follow a 6-step purchasing process:

1. IDENTIFICATION
To be able to place an order, the Buyer must be registered on the Site.
If it is not yet registered, the Buyer is invited to create their account.
When registering information relating to the account, its identifiers (email address and password) will be requested. The Buyer is informed and accepts that entering these two identifiers constitutes proof of his identity and demonstrates his consent to the conclusion of the order.
If he is already registered, he will also have the possibility of connecting directly using his identifiers.

2. COMPLETE YOUR BILLING ADDRESS
The Buyer must validate their billing address where title, name, first name, email, postal address and a valid telephone number are required. It is during this step that the identifiers are also recorded if the Buyer is not yet registered.
During this step, the Buyer will have the option to check the box indicating that delivery will be made to the billing address described on this page. It will therefore go directly to step no. 4.

3. COMPLETE YOUR DELIVERY ADDRESS
The Buyer may provide a delivery address different from the billing address.
The Buyer must provide their title, name, first name, postal address and a valid telephone number. In order to communicate these elements the Buyer must click on the “CONTINUE” box.

4. CHOICE OF DELIVERY METHOD
The Buyer will choose their delivery method from the options offered.

5. CHOICE OF PAYMENT METHOD
The Buyer will choose the payment method from the options offered.

6. VERIFICATION AND PAYMENT
During this last step, a Purchase Order which will include all the information that he has previously provided will then be offered to the Buyer.

This Purchase Order mentions:

  • a summary table of the order (nature, quantity and price of the Products),
  • the total amount of the order excluding delivery costs
  • any discounts that the Buyer may benefit from
  • the amount of contribution to delivery costs.

    At any time, the buyer will have the possibility to:
  • Check and modify the information previously provided by returning to the previous stages of the purchase funnel
  • Complete your selection and place the order.

3.2. VALIDATION

After having read the Purchase Order and the General Terms and Conditions and having accepted them, the Buyer clicks on “continue” to confirm their order. Acceptance by the Buyer entails validation of the entire T&Cs and the order and makes the sums due payable.

As soon as the Buyer validates the order, it is transmitted to Wolf Lingerie and can no longer be modified or canceled by the Buyer, other than under the conditions expressly provided for by these General Terms and Conditions or under the conditions required by the current law.

However, Wolf Lingerie reserves the right not to validate the order or to cancel it in the following cases (in the latter case Wolf Lingerie will inform the Buyer by email):

  • if the ceiling indicated in the preamble hereto is exceeded,
  • if the delivery address is outside the delivery area,
  • if there has been total or partial non-payment of a previous order by the Buyer,
  • if there is refusal of authorization for payment by bank card from banking organizations.

3.3. ORDER PRICE

The price of the order (payable in Euros) due by the Buyer is the amount indicated on the bank card payment platform (Dalenys), on the Paypal payment platform or on the Alma payment platform, depending on the method of payment. payment selected.

All orders must be paid by credit card, Paypal, or Alma, immediately after validation of the order.

Wolf Lingerie only accepts payment by credit card among the following: Carte Bleue, Visa, Mastercard. Payment through the Paypal or Alma platform is also possible.

The order is sent only after verification of the payment method and receipt of debit authorization from the Buyer's card. The card is debited at the earliest when the order is validated. Wolf Lingerie has set up a system which guarantees secure online payment: it is secured by SSL (Secure Socket Layer) encryption which protects all data linked to means of payment via a partnership with one of the leading European operators.

A 3D Secure device is installed and makes it possible to strengthen the security of the payment system. Thus, the Buyer whose banking establishment has 3D Secure will be asked when ordering validation of codes received by SMS, email or any other means put in place by said banking establishments.

The personal banking data collected are never kept or stored on the site and are transmitted to banking servers via Banque Populaire's secure payment tool Systempay. Under no circumstances is Wolf Lingerie the recipient of this data.

3.4. ACKNOWLEDGMENT OF RECEIPT OF THE ORDER

When payment is made, a summary document of the order (hereinafter referred to as “Acknowledgment of Receipt of the Order”) will be sent without delay to the Buyer, to the email address indicated when registering on the Site. This document includes all the constituent elements of the contract entered into between the Parties.

Furthermore, Wolf Lingerie keeps the elements relating to any order for a period of 10 years from the order and makes them available to the Buyer upon simple request sent by the latter to: Wolf Lingerie, Web Service - 2, rue Alfred Kastler, 67610 La Wantzenau.

3.5. DELIVERY

The Products will be delivered to the address indicated by the Buyer on the Purchase Order, within the deadlines mentioned below:

Metropolitan France

  • - Delivery by Colissimo: minimum delay of 48 hours and a maximum of 15 working days from the day following the date of payment of the order if the order is placed before 11 a.m.
  • - Delivery by Chronopost: minimum delay of 24 hours and a maximum of 8 days from the day following the date of payment of the order if the order is placed before 11 a.m.
  • - Delivery by Relais Colis: minimum time of 48 hours and a maximum of 15 working days from the day following the date of payment of the order if the order is placed before 11 a.m.

Belgium

  • - Delivery by Delivengo: minimum time of 48 hours and a maximum of 15 working days from the day following the date of payment of the order if the order is placed before 11 a.m.

It is specified that orders recorded on the Site on Friday afternoon, Saturday or Sunday will be processed the following Monday. Orders placed on the site on a public holiday other than Friday, Saturday and Sunday will also be processed the following business day.

In the event of no receipt within the announced delivery time, the Buyer must call Customer Service on 03 90 29 21 73 open Monday to Friday from 9:00 a.m. to 7:00 p.m. or contact them by email at the following address: service- client [at] sanscomplexe [dot] com. At the end of this period, the Buyer will have the option to cancel their order. The sums paid, where applicable, by the Buyer will then be returned to them within 14 calendar days, to the exclusion of any other compensation.

3.6. RECEIPT OF ORDER

Upon receipt of the order, the Buyer will check the conformity of the Products received in execution of his order.

Any apparent reservation must be notified in writing on the delivery note presented by the carrier (namely: missing or damaged products, damaged packages) then confirmed in writing within 15 calendar days following receipt of the products to the Wolf Lingerie SA consumer service to the following address :

Wolf Lingerie, Consumer Services - 2 rue Alfred Kastler, 67610 La Wantzenau.

In the event that the order is delivered without delivery against signature, the Buyer must directly communicate his reservations in writing to the aforementioned Wolf Lingerie Consumer Services, within 15 calendar days following receipt of the Products.

Unless there is a legitimate reason, any complaint made beyond the 15 calendar day period will be considered inadmissible and Wolf Lingerie cannot be held liable.

If the Buyer wishes to return one or more items, the procedure defined in article 4.2. applies.

In the event of abnormal or abusive returns, Wolf Lingerie may refuse to validate a subsequent order.

In the event that the delivery address mentioned by the Buyer when ordering is incorrect, for whatever reason, and delivery proves impossible, the Products will be returned to Wolf Lingerie. Wolf Lingerie will reimburse the Buyer for the price of the Products within 14 days of return of the goods, without however reimbursing them for any shipping costs.

4. RETURN AND REFUND

4.1. EXERCISE OF THE RIGHT OF WITHDRAWAL

The Buyer has a period of 30 calendar days from the date of receipt of the Products ordered to return, at his own expense, the Product(s) ordered, without having to provide reasons. legitimate.

The Product(s) must be returned to the company Wolf Lingerie in perfect condition, unworn, accompanied by the printed return request or, failing that, the delivery note . Fabric and cardboard labels must not be cut out, they must be attached to the clothes.

The Product(s) must have been purchased on the Site.

Products returned incomplete, damaged, worn, washed, damaged or soiled will not be refunded. In this case, we can send them back to you, the shipping costs will be your responsibility.

For hygiene reasons, panties and stockings in sets are not returned if the packaging is opened. Lingerie accessories are not returned. "DUO" products ("Duo Arum" and "Duo Slimmers") must be returned in their entirety in order to be refunded (if 1 piece out of the 2 pieces making up the lot is not returned, the refund will not be given. carried out).

The Buyer can directly go to their Account in order tracking and request a return request online.

The Buyer must return the Product(s) at his own expense to the following address:
Sans Complexe - Wolf Lingerie - 2 rue Alfred Kastler, 67610 La Wantzenau

If all of the above conditions are met and the Buyer returns their entire order, Wolf Lingerie will reimburse the Buyer for the full amount of the returned Products and the shipping costs of the order within a maximum of 30 calendar days from receipt of the returned items or in the absence of proof of shipment of the latter.

If all of the aforementioned conditions are met and the Buyer returns only part of their order, Wolf Lingerie will reimburse the Buyer for the amount of the Products returned within a maximum of 30 calendar days from the exercise of the right of withdrawal by the Buyer. 'Buyer. The shipping costs of the order will not be refunded in this case.

The costs of returning the Products are the responsibility of the Buyer in the event of exercising the right of withdrawal. Returns will be free for any first order placed on the site. www.sanscomplexe.com , only in mainland France.
It is up to the Buyer to keep all proof of this return. Therefore, the Buyer is strongly recommended to return the Products by registered mail or by any other means providing a certain date.

In accordance with article 3.3, Wolf Lingerie will credit the bank card used during the purchase by indicating to its service provider the information relating to the order number.
In the event of payment by Paypal, the reimbursement will be made directly to the Buyer's Paypal account.

Beyond 30 days, no returns will be accepted.

No exchange will be made for purchases made online and for which the Buyer exercises his right of withdrawal in accordance with the provisions of article 4.1.

4.2. PRODUCT(S) NOT IN ACCORDANCE WITH THE ORDER OR DEFECTIVE

Without prejudice to the provisions of the legal guarantee and the right of withdrawal, the Buyer has a period of 2 calendar years from receipt of the Products to return any non-compliant or defective Product.

In the event of non-compliant or defective Product(s), the Buyer is invited to call number 03 90 29 21 73 open Monday to Friday from 9:00 a.m. to 7:00 p.m. or to go to the "Contact" section ( quality service) of the Site and indicate whether they wish an exchange or a refund.

The Buyer must return the Product(s) as well as the delivery note on which the Buyer will have surrounded the Product(s) and quantity(s) returned, to the following address:

Sans Complexe - Wolf Lingerie - 2 rue Alfred Kastler, 67610 La Wantzenau

The costs of returning the Product(s) are the responsibility of Wolf Lingerie. A return slip to stick on the package allowing the Buyer not to postage the package will be sent to the Buyer for this purpose.

The Product(s) ordered that do not conform to the order or are defective must be returned to Wolf Lingerie, accompanied by the delivery note and the size label. in original cardboard. The Product(s) must have been purchased on the Site.

It is up to the Buyer to keep all proof of this return.

If all the aforementioned conditions are met, Wolf Lingerie will exchange or reimburse the Buyer the total amount of the returned Products within 14 calendar days maximum from receipt of the returned items or in the absence of proof of shipment of the latter. .

In accordance with article 3.3, Wolf Lingerie will credit the bank card used during the purchase by indicating to its service provider the information relating to the order number. In the event of payment by Paypal, the reimbursement will be made directly to the Buyer's Paypal account.

5. RESERVATION OF OWNERSHIP

Wolf Lingerie retains full ownership of the Products sold until full payment of the price, in principal, fees and taxes included. However, the Buyer assumes the risks (in particular loss, theft or deterioration) concerning the Products delivered from the date of receipt of the Products.

6. LEGAL GUARANTEE

The Products sold on the Site are subject to the conditions of legal guarantees provided for by articles L 211-4 et seq. of the Consumer Code as well as articles 1641 and 1648 of the Civil Code.

Article L.211-4. - The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility, by the contract or has been carried out under his responsibility.

Article L.211-5. - To comply with the contract, the property must:

1. Be suitable for the use usually expected of similar goods and, where applicable:

  • correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
  • present the qualities that a buyer can legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
(...)

Article L.211-12 - Action resulting from lack of conformity is prescribed two years from delivery of the goods."

Article 1641 The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them.
(...)

Article 1648 Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect (...)."

Without prejudice to the provisions of the legal guarantee and the right of withdrawal, the Buyer has a period of 2 calendar years from receipt of the Products to return any non-compliant or defective Product.

In the event of non-compliant or defective Product(s), the Buyer is invited to call number 03 90 29 21 73 open Monday to Friday from 9:00 a.m. to 7:00 p.m. or to go to the "Contact" section ( quality department).

7. LIMITATION OF LIABILITY

Wolf Lingerie only has an obligation of means for the stages of access to the Site, the ordering process, delivery or subsequent services. It cannot therefore be held responsible for non-performance of the contract due to a case of force majeure.

Wolf Lingerie cannot be held responsible for any indirect damage resulting from the purchase of Sans Complexe Products on the Site. Wolf Lingerie disclaims all liability if the online purchase is made by a minor.

Finally, although every effort is made to faithfully reproduce the colors and textures in the photos displayed, variations may occur compared to the original Products, in particular due to technical limitations in color rendering of the computer equipment of the 'Buyer. Wolf Lingerie disclaims all liability if the color or texture of the Product differs from that visible on the Buyer's computer equipment.

8. INTELLECTUAL PROPERTY

All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks, designs and models or patents. They are the exclusive property of Wolf Lingerie.

Likewise, the Products marketed on the Site are subject to private rights belonging to the company Wolf Lingerie. Any reproduction or representation by any means or process and on any medium is prohibited.

The Buyer who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the Site, must request authorization from Wolf Lingerie. .

Notwithstanding the above, any hypertext link to the Site is strictly prohibited.

In any case, any link set up without authorization to the Site must be removed upon simple request from Wolf Lingerie.

Hypertext links may refer to sites other than the Site. Wolf Lingerie disclaims all liability in the event that the content of these sites contravenes the laws and regulations in force.


9. PERSONAL DATA – TELEPHONE CALLING

As part of the use of the site www.sanscomplexe.com , the company Wolf Lingerie collects personal data and uses them, in particular for the management of orders and commercial relations with customers.

Please see the Personal Data Privacy Policy for more information regarding the information collected, for what purpose it is used, and how the Buyer can access, modify or delete their information.

The Buyer has the option of registering free of charge on a BLOCTEL telephone canvassing opposition list ( www.bloctel.gouv.fr ) in order to no longer be contacted by telephone by a professional with whom he or she does not have a contractual relationship. in progress.

Any consumer can register for free on this list on the site https://conso.bloctel.fr/index.php/inscription.php .

10. COOKIES

The ordering process requires that the Buyer's computer accepts "session cookies". If they have been disabled, the Buyer must modify their browser options accordingly. Otherwise, Wolf Lingerie will not be able to process the Buyer's request.

The website www.sanscomplexe.com also uses other cookies in order to distinguish users of different services and to offer the best experience on our website.

Please see the Cookie Policy for more information regarding their use and deactivation.

11. ABSENCE OF WAIVER / PARTIAL INVALIDITY

The fact that Wolf Lingerie refrains from requiring at a given time the execution of one of the provisions of the General Conditions of Sale cannot be interpreted as a waiver of the right to subsequently invoke said total or partial non-performance.

If one or more stipulations of this contract are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.


12. ENTIRE CONTRACT

These General Terms and Conditions and the order summary sent to the Buyer form a contractual whole and constitute the entirety of the contractual relations between the parties.


13. RESOLUTION OF DISPUTES, APPLICABLE LAW AND COMPETENT JURISDICTIONS

Wolf Lingerie and the Buyer undertake to seek an amicable solution before any legal action.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, WOLF LINGERIE joins the E-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: Mediator of consumption FEVAD BP 20015 - 75362 PARIS CEDEX 8– http://www.mediateurfevad.fr . After prior written action by consumers vis-à-vis WOLF LINGERIE, the Mediator's Service may be contacted for any consumer dispute for which resolution has not been successful. To find out how to contact the Mediator, click here .

Alternatively, the European Commission has set up a dispute resolution platform intended to collect possible complaints from consumers following an online purchase in order to then transmit them to the competent national mediators. This platform is accessible by clicking here .

In the absence of an agreement reached during mediation, these General Terms and Conditions as well as the contractual relations between the Buyer and Wolf Lingerie are governed and interpreted in accordance with French law. Any dispute relating to the interpretation, execution or breach of contract concluded between the Buyer and Wolf Lingerie, even in the event of multiple defendants, will be submitted to the competent courts.

14. SUBSCRIBE TO THE NEWSLETTER WITHOUT COMPLEX

The information collected on this form is recorded in a computerized file by Wolf Lingerie SA in order to send newsletters and commercial offers.
They are kept for 3 years and are intended for the Marketing Department. In accordance with the GDPR, you can exercise your right of access to the data concerning you and have it rectified by contacting: the Digital Marketing department, dpo[at]wolf-sa[dot]fr. By registering via this form you agree to receive our communications by email.
Sans Complexe reserves the right to make minor corrections to your personal information collected in order to fulfill its contractual obligations and meet your expectations.